Last updated: September 24, 2023
Privacy Policy
1. Introduction
Welcome to firecanada.shop (the “Website”). At firecanada.shop, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information. By accessing or using our Website, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of information when you use our Website:
2.1 Personal Information: When you place an order on our Website, we collect personal information such as your name, email address, shipping address, billing address, and payment information. This information is necessary to fulfill your orders and process transactions.
2.2 Usage Information: We may collect information about your interactions with our Website, such as the pages you visit, the products you view, and your browsing history. This helps us improve your shopping experience and customize our content.
3. How We Use Your Information
We use the information we collect for the following purposes:
3.1 Order Fulfillment: We use your personal information to process and fulfill your orders. This includes sharing your information with our partner website, youngstownink.com, for order processing and shipping.
3.2 Communication: We may use your email address to communicate with you about your orders, updates, and promotional offers, including marketing from our partner websites. You can opt out of marketing communications at any time by following the unsubscribe instructions included in the emails.
3.3 Improve and Customize: We use usage information to analyze and improve our Website’s functionality, content, and user experience.
4. Disclosure of Your Information
We do not sell your personal information to third parties. However, we may share your information with the following parties:
4.1 Service Providers: We share your personal information with our partner website, youngstownink.com, for order fulfillment and shipping.
4.2 Legal Requirements: We may disclose your information in response to legal obligations, such as complying with a subpoena or other legal process.
5. Security of Your Information
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or electronic storage method is 100% secure, and we cannot guarantee absolute security.
6. Your Choices
You can update, correct, or delete your personal information by contacting us at info@firecanada.shop. You may also opt out of marketing communications at any time.
7. Children’s Privacy
Our Website is not intended for children under the age of 18. We do not knowingly collect or store personal information from individuals under 18 years of age.
8. Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this Privacy Policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at info@firecanada.shop.
10. Media
Images: all images are open source or licensed through vendors such as unsplash.com, stock.adobe.com and others, or custom designs.
11. Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
12. Embedded content from other websites
Articles and content on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
If you request a password reset, your IP address will be included in the reset email.
13. How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Terms of Service
1. Introduction
Welcome to firecanada.shop (the “Website”). These Terms of Service govern your use of our Website. By accessing or using our Website, you agree to comply with and be bound by these terms. If you do not agree to these terms, please do not use our Website.
2. Order Fulfillment
2.1 Order Processing: We strive to fulfill all orders within 7 days of purchase. However, please note that order fulfillment may be subject to delays based on vendor availability and supply constraints.
2.2 Fulfillment Partner: All orders are fulfilled by our trusted partner, youngstownink.com. If you have any questions regarding your order, you may contact them at info@youngstownink.com or reach out to us at info@firecanada.shop.
3. Shipping and Delivery
3.1 Shipping Methods: We generally ship via USPS Ground or other shipping/fulfillment centers that best meet our demand and ensure timely delivery.
3.2 Shipping Delays: Please be aware that shipping times may occasionally be delayed due to high demand or while we wait for vendor supplies. We appreciate your understanding and patience in such situations.
4. Community and Business Support
At firecanada.shop, we are a small business dedicated to helping other small businesses and our local community express their individuality through unique custom apparel.
5. FAQs (Frequently Asked Questions)
Q: How can I contact you for order-related questions? A: You can reach out to us at info@firecanada.shop, or for specific order inquiries, you can contact our fulfillment partner, youngstownink.com, at info@youngstownink.com. We are here to assist you every step of the way.
Q: Why should I support firecanada.shop? A: We are a small business that believes in the power of supporting our local community and businesses. When you shop with us, you’re not just buying apparel; you’re helping us grow and create more opportunities for our community. We appreciate your support as we continue to expand and make a positive impact.
Q: What if my order is delayed? A: While we aim to fulfill orders promptly, delays can occur due to factors beyond our control, such as vendor supply issues. Rest assured, we are actively working to minimize delays and provide you with the best shopping experience possible. Your patience is highly valued.
Q: Do you have any plans for expansion? A: Yes, we are actively growing and exploring new ways to serve our community better. We are committed to offering a wider range of unique custom apparel and supporting more local businesses in the future.
6. Changes to these Terms
We may update these Terms of Service to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review these terms periodically.
7. Contact Us
If you have any questions or concerns about these Terms of Service, please contact us at info@firecanada.shop.
Thank you for choosing firecanada.shop, and for supporting our small business as we continue to grow and serve our community.
Return Policy
1. Returns and Exchanges
At firecanada.shop, your satisfaction is our priority. We understand that occasionally, issues may arise with your order. This Return Policy outlines the guidelines for returns and exchanges.
2. Defective Products
2.1 Eligibility: We accept returns for defective products only. If you believe you have received a defective item, please contact us within 10 days of receiving your order.
2.2 Contacting Us: To initiate a return due to a defect, please email us at returns@firecanada.shop. Include your order number, a description of the defect, and any relevant photos.
2.3 Return Information: Once we receive your email, we will provide you with return instructions and a return authorization, if applicable.
3. Shipping Costs
3.1 Customer Responsibility: Customers are responsible for covering the shipping costs associated with returning the item. We recommend using a trackable shipping service to ensure your return is received.
4. Refunds and Replacements
4.1 Options: If the product is determined to be defective, we offer two options:
- Replacement: We will send you a replacement of the defective item.
- Refund: We will issue a refund for the purchase price of the defective item.
4.2 Processing Time: Please allow a reasonable amount of time for us to process your return and, if applicable, send out a replacement or issue a refund.
5. Conditions for Returns
5.1 Inspection: All returned items will be inspected upon receipt to confirm their condition. Items must be returned in their original packaging and in the same condition as when you received them.
5.2 Non-Defective Items: We do not accept returns for items that are not defective. Please review our Terms of Service for information on non-defective returns.
6. Changes to this Return Policy
We may update this Return Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically.
7. Contact Us
If you have any questions or concerns about our Return Policy, please contact us at returns@firecanada.shop.
Thank you for shopping with firecanada.shop, and we appreciate your understanding as we work to provide you with the best service possible.
